This is quite evident with help lines. I rarely get anyone on the phone who speaks English well.
The help lines are likely operated by somebody in India, or Philippines. They are not even physically in the US.
Yesterday and today, I spent at least an hour trying to communicate with some foreigner at a call center. I would have gotten a satisfactory result talking to an American in 15 minutes. Now, I don’t even know if matters will be resolved satisfactorily.