Right, you can sign up for anything at the Verizon store, but you can’t cancel anything there, you have to call India.
We canceled an extra line we had with AT&t for an employee we no longer have. The wife called and it took 45 minutes. She kept saying no to everything Will give you a new phone we’ll give you a home internet would you like to sign up for home internet did you know you could get TV services. She finally said look I’m going to make this simple we don’t need the line it’s out of contract cancel it or we cancel the whole account. That seem to have got their attention