[Salman]

I won't say the customer is always right, but blaming your customers for your failure is a losing move in any industry.

Astonishing if the movie watching public is more racist now than ever before.

[cgbg]

Ultimately a business exists to meet the customer’s needs and wants—as the customer needs and wants them.

If the business executive wants to change those needs and wants they will risk the business in doing so—and should not be surprised if their efforts fail and even destroy the brand.