The university “customer” is not just the students. It is the community the university serves and ESPECIALLY the companies that hire graduates of that university.
You idealist You
The first customer is the Student because they want to get as many in the door as possible.
The second customer and the university’s primary concern is the Democrat Party (CPUSA).
The university’s primary goal is the furtherance of the Party’s objectives.
As evidence of this you need only look at the required courses for a Freshman.
The first year students course load is packed full of social engineering courses designed to indoctrinate the student in socialist ideals.
The universities do this because of the high attrition rate of first year students.
They must capture their minds in the first year because many of them will not be there the following year.