iPhone/Apple Account Problem.

Self | 10/23/2022 | Self.

[mad_as_he$$]

I'm trying to solve a problem with an iPhone/ Apple account for one of my relatives. The problem is her iPhone 6 constantly asks for Apple ID verification. She says he used to do that only occasionally but now it is persistent and constant. She doesn't remember her password and the email account that Apple has on record she no longer has access to. I tried clicking on the forgot my password. It does come up with a question you "Don't have access to the email account?" I clicked that and it is still is verifying to that email account I think - since it never asked me for a new email. Now the Apple system doesn't recognize her username. I have run through all the topics on the Apple help boards to no remedy. She doesn't want to swap her phone out. Apparently I can't tell the phone to ignore that account because find my phone is turned on. It is running on IOS 12.5.6.

Thanks in advance for any helpful info.

[Chronic]

Hmm that is a problem. It being able to turn find my off means it is activation locked.
Tried the Apple ID account page? Should be some way to get in. Sorry nothing more definitive.
https://appleid.apple.com/account/manage

[mad_as_he$$]

Thanks. Tried Apple ID page it reports that it doesn’t recognize that account.

[Apple Pan Dowdy]

Apple has an excellent support system. You can call for free help….. go here to initiate your call.
https://getsupport.apple.com/topics

[Nifster]

Take it to her cell phone carrier. They should be able to fix her up ( not with a new phone)

She should’ve stayed current on the iOS

[Hootowl99]

Take iPhone and relative to an Apple Store. Make an appointment for their genius support. Alternatively, call the local cellphone store for her cell provider and discuss her problem. For example, my cell provider is AT&T so I would use an AT&T store. Not all cell company stores are equal in their support capabilities. I suggest calling first so you can verify that they have compatible tech expertise on staff. Take your relative with you.

If the situation is such that your relative cannot manage the username/password info them self, consider having the basic accounts in your name if you deem it reasonable.

Whether Apple or the company branded cell phone store, your relative will need to be present. If the relative has an iPhone, there is an iTunes account, email, user ID, etc. associated with that phone. All these can be reset to enable access.

Write Down every username, password, ID in a notebook. Actually do this for every website. What works for me is one dedicated notebook. I try to keep this updated but am not perfect. A strategy I use is to have one username/password for general purpose and a second for banking/finance. KISS works.

[Flick Lives]

Write Down every username, password, ID in a notebook. Actually do this for every website. What works for me is one dedicated notebook. I try to keep this updated but am not perfect. A strategy I use is to have one username/password for general purpose and a second for banking/finance. KISS works.

—

This is a better solution than nothing, especially if the notebook can be kept in a secure location, such as a locked file cabinet or some non-obvious place in case of a break-in.

Using non-trivial passwords is important. Memorable passphrases (strings of words separated by hyphens) are excellent and less likely to appear in rainbow tables (tables of common passwords used by hackers).

Not using the same password in multiple accounts is also important. You don’t want a hacker guessing a password for one account, and then using it to access your other accounts.

[glorgau]

especially if the notebook can be kept in a secure location, such as a locked file cabinet or some non-obvious place in case of a break-in.

The last season of Better Call Saul has a really good example/description of ripping people off through their written down accounts and passwords. But for the Apple ID - just create another account. They're free.

[Afterguard]

“But for the Apple ID - just create another account. They’re free.”

Best answer! And Apple doesn’t care how many accounts you have as long as each account has a unique username and password.

[Vendome]

[yelostar]

That’s definitely the type of problem you want to call Apple for.

On another note, it’s surprising the site allows a FR user name like yours with symbols. Names with symbols aren’t searchable on FR - at least I’ve never been able to find them. I’ve seen a few and it’s kind of puzzling.

[butlerweave]

Try to upgrade to the 15.7 the last update you’ll get on that old phone

[Mr Rogers]

Check for any credit card info on the phone. If that doesn’t apply or help, CALL Apple. Chat gets you the lowest quality help.

You might be able to wipe it and reset it as a new phone. Pain in the butt but it allows you to then start a new Apple ID.

I’ve got several hundred passwords. Financial ones get reset periodically. I keep them in a log. Not too worried about someone breaking in, finding it, and logging on to Free Republic as me...

[chopperk]

Typical of Apple Junky Phones. They are designed for a predetermined life so they can sell you a new one. Buy a Samsung and Phone problems will be solved at a price you can afford.

[Hootowl99]

Thanks…. Good thoughts…

[Partisan Hack]

Sometimes a second number can get assigned to a phone. This often happens when the phone retailer is helping a customer get a “deal.” As a result, the phone is asking for the Apple ID for then”ghost” number. Unfortunately, this can be solved at the Apple store. This will solve your problem.

[Hootowl99]

Thanks…. I didn’t know that.

[mad_as_he$$]

iEnd?