I’m in Maryland too. Lots of thunderstorms last night.
Try going here and sign in with your Verizon credentials. It’ll create a ticket in their system.
https://www.verizon.com/support/residential/service-outage
Thanks but I saw this earlier. As always it implies we are right there to work with it, and anyone there is capable.
They are trying to DIY everything.
I just want a damn number to talk to real people who will come out and check it and repair or replace system if needed.