[nascarnation]

I have found in cases like this that hard copy letters via snail mail tend to get more attention.

[Ronaldus Magnus]

I have found in cases like this that hard copy letters via snail mail tend to get more attention.

That may have been true in 1996, but any large company today that doesn't have a comment form and doesn't list an e-mail address anywhere on their corporate website clearly isn't interested in listening to their customers.