And they are not very good at retention either. You can only load them onto five devices, after that you have to buy them again.
Plus they totally disrespect the user. Imagine building a library and carefully creating genres - not just "rock", "jazz", "classical", "country", but true genres such as Baroque, Italian Baroque, Renaissance, Bebop, Swing, Prog, Rockabilly, etc., and as soon as you download the mandated iTunes update (because you can't "shop" anymore with the old version) it blows away all your library settings. Suddenly "Into The Woods is on five different albums, and twenty different artists, some under "Soundtracks", and others under "Pop".
Apple blows sh*t up and I hate their f***ing guts. I type this from a Macbook Pro which I will not be replacing - and I'm replacing soon - with any other Mac product. Same for phone. Done!
Jerks!
You need a teenager in your life. This is only a problem for the technically challenged.