Not for the first companies on the scene. Typical response times in New York, Boston, Chicago, etc. are much less than that.
Additional responding companies may have taken longer of course due to the greater distance. I haven't seen any photos showing more than three water tower trucks on site.
Closest station’s less than half a mile. They’re the third biggest fire department in the world. From the photos, it appears the fire was established when spotted. If so, it was a defensive operation from the beginning. The roof was going to go very quickly, and at that point, protecting exposures was about all they could do. The place was a goner before the first engine got out the front door.