Suing Amazon & Jeff Bezos

6/13 | Chris Volkay

[cvolkay]

I am currently suing Jeff Bezos and Amazon. because they really do have, without a doubt, the worst customer service on all known planets. A culture of lying among a confederacy of dunces.

I made the mistake of buying 6-100 dollar amazon gift cards to give out as presents. alas they were stolen out of my car. So I quickly contacted Amazon so the could cancel the gift cards so the thieves wouldn't have time to use them.

What did I get from Amazon's customer service? It was like we were all back in the cold war and I was trying to get information out of Russian agents. Did they help? No. I was treated like the enemy.

They said they'd fix the problem but thwey'd need to see my receipts. Reasonable. So I sent them the receipts. I sent them by email at least 4 times, I faxed them, I ven snail mailed thwem. Nothing. They claimed they never got them. (But I have the receipts of all of these incidentws showing theat they indeed did go through.) I tried to explain to them that time was of the essence but I don't know if they know wat that meant.

So after blatant foot-dragging? incompetence? about a week passed. Then they said they finally got them but would need the 16 digits on the card. That sounded reasonable as well. But this was another lie. The 16 digit card numbers were right there on the receipts right under the bar code. They didn't know that?

Then they suggested I go to the CVS store that sold them to me and try to get them to do something. But th is is utter nonsense. CVS only sells them they don't cancel them. Simply ridiculous.

So let's review Jeff Bezos' crown jewel Amazon,lies about receiving the  cards (they were sent at least six times) then they say they don't have the numbers (which are printed right there on the receipts. Then trying to shirk any involvement they send me on a wild goose chase to the store where I bought them.

All you get from this customer service is a lies, ineptitude. They give you platitudes, Like "we snowshoe you feel and we want to help.. It was like they were reading their response from cards in front of them. Total airheads, children.

I have never seen a business so inherently empty-headed and untruthful.

Actually there really isn't any customer service here. They just hire airheads to spout platitudes off of pre-written cards. These are my experiences and opinions, what are yours?

Amazon and Jeff Bezos; utter disgraces to the business world. Pass it on. Maybe it will go viral.

[spel_grammer_an_punct_polise]

“The amazon delivery guys have gps tracking on the website.
I watched the delivery guy driving around my neighborhood and as his little red dot started to go down my street on the map i got up walked outside and greeted the guy as he pulled into my driveway.”

I just looked on the main page of Amazon and could not find this function of GPS for the drivers.

Can you please explain? Thank you in advance! ;-)

[mowowie]

If the package is being delivered by amazon themselves when you hit the package tracking button as soon as the item is listed as out for delivery or shortly after a google type map of your town is shown with a red dot indicating the driver and a arrow showing your residence or place of delivery.
by hitting refresh or waiting for the map to refresh itself you can watch the driver making stops around your neighborhood and pretty much predict exactly when he will be pulling into your driveway.

[spel_grammer_an_punct_polise]

Ah, ok. Thank you! That is why it was not on the main page.

[rusty schucklefurd]

Re: “I LOVE Amazon. I don’t care if the CEO was Stalin.”

I know your post is a month old, but I just gotta say I love your comment above. Gave me the best laugh I’ve had all day. And, I agree with you. I’ve never had a problem with Amazon. I love them.