Posted on 05/03/2017 12:37:24 PM PDT by 2ndDivisionVet
At the Carbonite call center in Lewiston, Maine, every minute an agent spends trying to fix a specific problem is tracked, allowing the data protection software company to put a price tag on each issue as it arises. Nearby, at the new Wayfair call centers in Bangor and Brunswick, customer service representatives reach out to people whose home-goods deliveries are at risk of being delayed or damaged, determined by an algorithm that analyzes previous feedback on similar orders.
The world of call centers is changing rapidly as advances in data science allow companies to analyze the troves of information collected from customers to make better products and deliver more personalized service. They’re now officially referred to as “contact centers” as more people order online and communicate by e-mail, Twitter, and Web chat.
Gone are the quaint days when calls were merely recorded “for quality assurance purposes.” Today, these centers are repositories of valuable data that hold the key to boosting a company’s performance. And workers in Maine, which has a long history of hosting call centers thanks to its cheap real estate, affordable labor costs, and long-established fiber optic networks, are finding that call center jobs are not necessarily low-wage, dead-end occupations....
(Excerpt) Read more at bostonglobe.com ...
[[Looking for a job in Maine? Try a call center.]]
I called them but nobody answered
The only problem with Maine is that you might get goosed by a moose.
If you want a job in Maine get one with a refugee resettlement agency. They are importing Somali savages by the boat load there. Good money in it I hear.
Oh joy!
Just what we need is MORE telemarketers.
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