This is just an intermediate step. If they can work from home they can work from India.
Every time I speak to an Indian on the phone they’re speaking English, but not really an English conducive to my understanding them. The Filipinos are a little bit better, but I can see where Amazon would want North Americans.
I’ve worked in a few different virtual call centers in the US. It’s actually a response to complaints about foreign call centers, not a stepping stone to them.
And it’s a growing field.