I almost feel sorry for Sears and Kmart.
Back in the early 1980s I purchased some stick deodorant at a Kmart. I attempted to return it to Kmart with receipt indicating that the rotary plastic device that extends the deodorant from its dispenser was broken rendering the deodorant unusable. It probably cost less than $1.50 back then. To my amazement the cashier refused. I left it there on the counter and told her I’d never be back. I haven’t been back to Kmart in almost 40 years and I can’t help but think that’s one of many reasons that so many Kmarts have disappeared during that period of time. I feel sorry for the employees that have to pay the consequences for such foolish management.