Their service is terrible in general. I used to buy regularly using their site to store or whatever they call it, no problems. Recently I ordered online to be delivered to the store, I checked out and the amount was deducted from my card. I did not get a confirmation email as I always do letting me know delivery date. I called customer service and they had no record of an order from me, yet my card was charged. I spent the better part of a week sorting that out, being transferred from one department of customer service to another. Finally one lady was able to fix the whole mess but it was crazy. I kept thinking of the saying “This is no way to run a railroad” that older people used to say.
I hear it. And many people have complained that they cannot add things to their cart, as i could not last month. BTW, if you want some links to good buys i have found (no affiliation with me), like these (a bit dated), http://peacebyjesus.witnesstoday.org/Goodbuys.html, let me know. I try to find the best buys by the grace of God.