You must not be a vet.
I am. And so is my 'ol lady, who happens to work for the VA. I ain't sayin this particular situation ain't bad. But here's a coupla things to consider.
1) Being a vet does not automatically make you a good person. There's lots of vets abusing the system for drugs and profit.
2) Being a VA employee does not automatically make you a vet mistreater. I know from personal experience that her and her associates mostly do their level best to help their troops that honestly need help, as best they can within the bureaucratic system they have to work with. Which is not helped by some grumpy vet lettin fly at every VA employee they come into contact with 'cause..
a)they're expecting bad treatment (mebbe from reading BS bloviating internet postings?)
b)They're not getting the treatment they think they should be getting. (i.e. The VA mostly covers service-related injuries. That hernia ya got lifting a keg over your head at a drunken party ain't a service related injury. But they'll prolly help ya anyway in most cases. And no, they don't cover-everything-for-as-long-as-you-live.)
What it boils down to is that there are generally 3 sides to every story. A receptionist at her VA that was just "rude" to a vet got "let go". I see you guys "piling on" to these VA stories and sounding like a buncha Jerry Springer fans. Some deserve your ire, most do not. And if ya head into the office with a chip on yer shoulder ya just might piss off the person who may have wanted to help you.