When my wife had Sprint, they were charging her almost every month for stuff she never bought. She had to call and contest it almost every single month. Eventually, they kind of backed off and didn’t do it to speak of anymore. They still suck, though, and she jumped ship as soon as she could.
A couple of years ago I noticed unauthorized charges and, after unsuccessfully trying to get them removed, I decided to quit T Mobil as I had long passed the time period they required before you could quit. That’s when the real war began!!! They are as dishonest as it gets.
John Legere is a die-hard liberal commie. He runs his business as a liberal: Unethically and illegally.
Verizon does the samething. I called after this happened to me. The support person just muddled around resetting some settings that are buried at the Verizon site for your account. I had to do a google search and found many others with the same scam happening to them. One guy posted screenshots showing where at Verizon to turn off features to block.
This was outright theft.
This happened to me, it was some time ago. I called to have the charges reversed and had no problem, I think there were something like 7 months of charges which was about 1.5 months of cel phone bill at the time.
Yeah, you gotta look at your bill. Do NOT be surprised if there isn’t a $9.99 charge there that you have zero idea what it is.