Does UPS not already have a policy about missed delivery dates? I know one of my customers got a full refund when their overnight delivery that was suppose to show up on the 24th by 10:30 showed up this morning.
For guaranteed overnight delivery they probably do refund, which could be the only way to back up a guarantee.
UPS in our area is very good. FedEx just sucks, pathetically and if I have a shipping choice, it will never be FedEx. Our FedEx driver is an equal opportunity chick than makes judgement calls based on weather. If she thinks it’s dangerous, she simply does not drive to outlying areas.
The last time she delayed a delivery by a couple days she cited blizzard conditions to her boss. Fact is it was sunny and roads were cleared. Little miss precious just did not want to work and got by with it.
Another time her excuse was we were not home, when I challenged her she said she went to the wrong address. I later went to that exact address and there was a decapitated non-lived in wrecked mobile home there with a lawn full of 4 foot saplings. Even a democrat could see no one had lived there in years.