Thank you very much for this post! This was a real eye-opener for me. My take away lesson from this is that if at all possible avoid an Asian airline if a good alternative exists, even if the alternative costs more.
I’ve flown alone and with my family with almost all the Asian carriers.
I make it a practice to avoid American carriers on all my international flights.
For me the level of service the Asian carriers provide is so much superior than anything an American carrier offers makes it worth flying with them.
I’ve heard the rumors on training but I suspect its the only way American carriers can put butts in the seats..by scaring folks into flying with them.