I have been a Netflix customer for YEARS and have always liked the service. This morning I started an online chat with customer service expressing my concerns. Here is the transcript in case anyone is interested.
(transcript follows)
Thank you for contacting Netflix customer support.
Netflix Jay
Hello! My name is Jay. What can I do for you today?
You
Please let your superiors know that I look forward to a public apology from Netflix regarding the recent Sarah Palin bashing. As a conservative, I am fed up with the liberal media painting conservatives as ‘Nazis’ and such, and I WILL NOT do business with a company that chooses to pile on.
Netflix Jay
Indeed, I understand were you are coming from as a Republican myself. Netflix does not have an official position on Sarah Palin or any political views. That post is in regards to a movie we’ve aquired called Iron Sky, which is a German-Australian produced action comedy which pokes fun at politcal views and such. This again has no reflection on Netflix’s position however it’s just a post on a new movie release much like our posts on news and updates we make. We do carry Sara Palin titles on our website such as Sarah Palin: Alaska and Undefeated
Netflix Jay
I can also take any feedback you have in regards to this and forward it on for you?
You
Well I am still reading up on the details of what happened, and yes of course you offer Palin titles, but that doesn’t offset a derogatory public statement about her. Just please pass along my concern, and yes I do believe Netflix should make a public apology for this. Steps should also be taken to reel in the social media people so that it doesn’t happen again. If it continues, I am out of here, and I bet thousands of others feel the same. Thank you Jay.
Netflix Jay
Completely understand. I will get your feedback submitted as your voice is very important to us and did not mean to offend in any way. As a Republican myself I was taken back at first before finding out the details. Thanks for chatting in today, Kevin. Was there anything else I could do for you today?
You
No, thank you for your prompt reply, and for passing along my concerns. I assume you are hearing from others on this topic also.
Netflix Jay
Yes, it is a pretty big concern that Netflix is addressing. You’re very welcome, Kevin. It was a pleasure chatting with you, I understand your views and appreciate you taking the time to chat in with your feedback today.
By the way, I just blew Comcast out of my life for their support of gun control. I made sure they knew the reason as well. So far very happy with AT&T U-verse. One thing I noticed right away is no delay when changing channels. Why the hell is Comcast so slow when you change a channel? Answer: who cares? :)
Jay in another chat with a leftie: “As a Democrat myself, I share your concerns that we have given George W. Bush aka Bushitler favorable treatment” or “As a card-carrying Communist, I understand your feelings that Michael Moore’s chillingly truthful documentaries are not given enough publicity so that he can speak truth to power.”
Good for you! It’s nice to see someone on FR standing up for their beliefs.