My wife bought me a Blu-ray machine for Christmas (Samsung).
I took it out of the box, found a place for it in our entertainment center, went to store the following day for an HDMI cable, hooked everything up and turned the machine on.
Upon pressing the remote to open the tray, the tray came out and dropped onto the floor in from of the Blu-ray player.
I then unhooked everything, put the machine back in the box and we returned it to the store. I did not get a replacement.
ps3 is the best blu-ray player, I’ve never had any trouble at all in years, it’s fast, reliable and it’s Sony heh. I actually don’t even play games on my ps3, I simply use it for blu-rays and netflix.
Try a Sony. They don’t do that kind of thing.