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That guy handled it much better than I would have and he should be commended on his professionalism.

Most people would not have put up with that, especially since her anger was initially over whoever sent her the registered letter.

She maybe racist, but I'm leaning towards just being an evil nut. She got in a fight with paramedics after a traffic accident, she told a bunch of people at a fund-raiser that she'd mow them down with a machine gun if they wronged her, then she threatened to cut the testicles off of the cops who showed up after that rant. Then she keeps calling a black postal worker "nigger" when she gets a registered letter she doesn't want. She was trying to provoke the people she was angry with or taking her anger out on them.

The only thing I'm surprised about is that it took her this long to be outed as a complete psycho, although it sounds like people in her community had a good idea that she was already, especially the police and paramedics.