I dunno about the pilot comments, but as far as pictures go, the only video apparently is the traffic chopper. This in an area where there was a clear view from hundreds of thousands and possibly a million or more. I think that more witnesses will come forward with stills and video soon.
All I know is that the smoke trail of an SRB isn't even close to a contrail. What that video shows is an SRB smoke trail. I have seen lots of them.
http://uncinus.wordpress.com/2010/11/09/4/