Naturally we did not record these calls, but you know Blue Cross possibly did.”
Insurance carriers note comments re each call on their system. You don’t need to record, but you should always make a written note of the date and time of your call, the full name of the person you spoke with and a summary of their comments. You can also log-on to BC systems now as a patient or a provider and check the status of your account. Recommend doing this at least once a month. If you have recently discussed a problem with them that needs resolution, give it 5 business days and then check the record. Repeat as necessary!
The names and dates of phone conversations are irrelevant if the carrier is in a fix and wants to deny, unless of course you want to spend a million dollars and ten years fighting their attorneys.
We had that.
However, your advice to actually check via the internet or even the phone # on the back of your card every month is GOLDEN.
Everyone MUST do that.