My mortgage was sold to Chase...lucky me. I have to send the payments with a return receipt becuase they kept ripping me off with late fees. Had to get a lawyer to tell them to knock it off as I had built quite a well documented file on the scamming. They left me alone.
Then, I had a huge tree fall on the house and the insurance company issued the check to us and the holder of the mortgage company - Chase. Chase insisted on keeping the check to make sure we made the repairs to our house. So we had to front the money for repairs and wait for Chase inspectors to report back to Chase the work was being done and then they released our money to us...by drips and drabs.
We had to FRONT the money for repairs and luckily we were able to do that back then. Not now! I hate Chase.
My mortgage was Washington Mutual and it went to Chase when they folded. I didn’t like their treatment so I switched to Pentagon Federal Credit Union.