[Publius6961]

Making an unauthorized payment for you is unsettling enough, but what's worse is this:

If they had the ability to avoid a late payment FOR you, why didn't they do it sooner to avoid the "late charge?"

Hmmmmmmmm?

[light-bulb]

Not their responsibility, It’s the card holder’s and frankly. Personal accountability anyone?

[RebelTXRose]

they make EXTRA fees by making the phone payment... it is free online!