I don't think I would have had her restraint. When every one of those seconds and minutes seemed like an eternity, she showed calm and patience (compared to what my reaction would be).
I think I would've just gotten it over with..probably after the first three minutes. I just don't think my ticker could sustain an adrenaline rush that long.
She was definitely good throughout—assertive with the 911 person too. Not rude, but assertive. Call me a fan.