Try Swordmaker and see if he has any answers to that, or perhaps one of those on his ping list, perhaps.
But, I suppose your daughter got it at an Apple Store. Whether you did or not, they’ve got great service there, so just walk in, or (if you want) set yourself up an appointment and let one of the “geniuses” there take care of it for her.
I see you have a daughter who knows to buy quality products, so that’s one good thing. The only other thing she needs to do is remember her password, next time... :-)
We got it at WallyWorld. That’s the last place I’d seek tech support.