They made one billing error at the very outset of my contract which resulted in (a) an extra month of charges and (b) my monthly bill always stating that I was one month in arrears. Which I was not.
So like clockwork I called Sprint every month to solve this problem, and every month I'd (a) waste one hour on the phone getting customer service to understand and escalate the problem; (b) another 30 minutes getting the billing supervisor to understand and “solve” the problem; and (c) the commitment that “your next bill will be credited and fixed.” Everyone at Sprint agreed that the bill was in error.
Of course when the next month rolled around it was not fixed, ever. “Next month” I'd see the same erroneous charges as if none of the foregoing had ever occurred.
I never did get the problem fixed and it became too annoying to deal with Sprint, I'd wasted far too much time on it already. So in the end I paid the arroneous charge, severed the contract with Sprint, and made the commitment to never do business with Sprint again.
Which I have not. And won't.
Ever.
Of course the other cell phone companies are pretty bad. They are so busy trying to retain their customers through deceit and ruse that they don't know how to do simple customer service and accurate billing anymore.
I'm a hair's breadth away from cutting my current contract (and paying the $200 penalty fee) and just going to pay-as-you-go.
I had a similar issue with Time Warner regarding my cable bill.
Solution: Write (do not call or email) a letter to the PRESIDENT of the company. It might take a few days to get to his office .. but it’s easy to find out who that person is. Go to their website and get the person’s name and address. Do not send it to “Whom it may concern” - because it may not concern any of those people. If you address it directly to the head guy’s office it will normally demand that it reaches his/her office - at least that far - before it gets rejected.
BUT .. heads will roll (usually) when the top guy receives such scathing mail.
Be careful .. don’t use profanity .. explain in detail the other avenues you have taken to resolve the problem - and the type of service you have received. Believe me when I tell you that the top guy is very concerned about your going to the competition - even Time Warner knows that you can go to some satellite type of system.
In my case, I received a letter from the head of the local office apologizing profusely for the problem. Not only was the problem fixed, I received a month FREE. Since that time, I’ve never had a single problem with Time Warner or my cable bill.
I believe I have received such good service because I was not willing to play their phone games, and I was able to communicate in good English and not text messaging mode.
And .. just as an aside .. I had a couple of issues with Sprint too .. and I don’t have them anymore. There are probably hundreds of other cell phone suppliers - so write a letter and let Sprint know there’s no reason for you to put up with their terrible service.