OMG! This Is Exactly Why I Left Verizon Wireless!

Needs of the Many ^

[Edizzl79]

My habits never change, but my Verizon bill always results in the monthly call to get it right. Thieves.

[bigbob]

Hilarious! But too true to actually be funny ;-)

[Williams]

I sadly have Verizon everywhere, at home and work. Can’t count the times they have messed up my service and without exaggeration you can spend HOURS on their phone message trees and talking to people without ever speaking to someone who can help you.

It’s incredible they are as large as they are I sold their stock because I believe their total disregard for the customer will have to hurt them in the end.

Imagine a company that repeatedly and for no reason shuts off the phone service for an entire business and then has no one available on the weekend to correct it or even discuss it.

Then they have people call you specifically to ask if everything is ok and when you say “no” they say “Oh I’m sorry” and they can’t do anything to help you, not even report the problem!

Can you tell I could go on?

[mysterio]

Weird, I’ve had a good experience with Verizon.

[WHBates]

LOL, very funny I use to have the same types of problems with Sprint. I now use AT&T, I have crappy coverage where I live but the bills are usually right.

[autumnraine]

They suck at billing, but they really are the only ones who I can virtually guarantee a signal anywhere. Even the local cell company can’t get it in areas I can.

[oh8eleven]

I’ve had no problems with Verizon but oooooh, the stories I could tell about MetLife.

[SoftballMominVA]

How strange....I’ve had Verizon for my cell phone for over 5 years and have never had a biling problem in that entire time.

[MayflowerMadam]

We, too, have had no problem with Verizon during our nine years with them (cell service, not land line).

[fatima]

I hear you.I cancelled them for the home and the office.They just keep billing as if you don't cancel.We had it all,you have to spend hours on the phone for one question and they keep transferring you from place to place and then hang up.I know many who have cancelled.

[LiberConservative]

I’ve had no trouble with Verizon. But sometimes I want to throw my Razr phone out the window.

[angkor]

I used Sprint for one year, several years ago.

They made one billing error at the very outset of my contract which resulted in (a) an extra month of charges and (b) my monthly bill always stating that I was one month in arrears. Which I was not.

So like clockwork I called Sprint every month to solve this problem, and every month I'd (a) waste one hour on the phone getting customer service to understand and escalate the problem; (b) another 30 minutes getting the billing supervisor to understand and “solve” the problem; and (c) the commitment that “your next bill will be credited and fixed.” Everyone at Sprint agreed that the bill was in error.

Of course when the next month rolled around it was not fixed, ever. “Next month” I'd see the same erroneous charges as if none of the foregoing had ever occurred.

I never did get the problem fixed and it became too annoying to deal with Sprint, I'd wasted far too much time on it already. So in the end I paid the arroneous charge, severed the contract with Sprint, and made the commitment to never do business with Sprint again.

Which I have not. And won't.

Ever.

Of course the other cell phone companies are pretty bad. They are so busy trying to retain their customers through deceit and ruse that they don't know how to do simple customer service and accurate billing anymore.

I'm a hair's breadth away from cutting my current contract (and paying the $200 penalty fee) and just going to pay-as-you-go.

[svcw]

I love Verizon. I have never had a problem with their customer service, usually they are falling all over themselves to help you, if I do have to call I always get a credit for my troubles, even if its just a general question.

[ottbmare]

My credit has been damaged by these people. More than seven years ago I cancelled service with them, paid up in full—and continued to get billed for a phone I no longer had. The billing went on for month after month while I called them (on my new cell service) and sent them registered letters, had my lawyer send them cease-and-desist letters, etc. Then they started sending a collection agency after me.

[Frantzie]

Verizon sucks. They use the “stupid white guy” advertising as does Fed Ex, Lowes and a few others. Thw “white guy” is always portrayed as stupid while a minority is always smart and hip.

[TruthWillWin]

Same here. Never have had a billing problem with Verizon.

[mamelukesabre]

Oh yeah. Razr phones suck bad. I went through 5 or more of them in a two year period. They have a tendency to overheat. The batteries don’t last, and the outside screen breaks easy.

So far, the best cell phone I’ve ever had was a motorola that predated the razr. It was a model E815.

[EDINVA]

I’ve had VW for 5.5 years, with no problems till the last few months, connected to my renewing my contract .. and it’s been a nightmare ever since. The contract will NOT be renewed when it’s up in 1.5 years.

[willgolfforfood]

I took a job in 1997 that required me to have a cell phone. Most folks in the office used Verizon, so I went down and signed up.

The company paid for it, within reason, so I took a $100 a month contract for 1400 minutes, anytime. I think the most I ever used was about 450 minutes in a month, and about 300 was probably the average. There were penalties for going over, but no one I knew ever busted their minutes with this plan.

Like clockwork, once a year Verizon "changed/updated their billing software", and all hell broke loose. My bill, after taxes, fees, OwlGore's internet to the masses tax, and all the federally mandated FCC foo-foo ran about $130. I would be billed the same thing to the penny for 11 or 12 months in a row. Then I would get a bill for at least $300, sometimes almost $500.

As posters stated, you could spend hours trying to find someone to correct it. Inevitably, the first, second, and third people you could talk to in the billing department would argue with you for hours that they billed perfectly, and that I owed all the money. They were TOTALLY impervious to faxed in copies of past bills, or my contract, or examining all the electronic versions of that on their system. "Please pay up, sir!"

Eventually, if you could escalate this problem up to someone with a brain, you could get it fixed. But by this time it might be two or three months of bad billing, and the credit they finally put on my bill was sometimes north of $1,000. And they were a MAJOR pain to deal with.

Sometime 6 or 7 years ago, all this stopped. Just short of me dropping their service, even though you can get a cell phone call practically anywhere I've ever been, in the US of A.