Them's the breaks
Them's the breaks
If you have to enter quotes then they are probably blocking it, so it's not just "the breaks" like the site is simply getting buried in the results. There was a similar thread regarding http://thepeoplescube.com/ several months ago.
If you are going to say something to the effect that if it is blocked, why does it turn up with the quotes added, it is a fair question and the answer is, I don't know for sure. I believe that basically that is a glitch in their blocking mechanism that is not worth bothering with. WIth the other site, with the more unsual combination of words peoples + cube is was very clear it did not get returned in any search unless quotes were added.
If someone searches for privacy service, without quotes, what do you think they are looking for? Google's current SERPs seem to contain mainly privacy policy pages. Is that what the searcher is likely to be looking for?
If I was looking for privacy policies, I would search for privacy policy, not privacy service. Google's results since the Big Daddy upgrade are not as relevant as they were before Big Daddy.