No kidding.
He asked for the serivce tag - ends with 111 - and I say "three ones" at the end.
My best Apu, "no sir, that is impossible! All service tags have 7 digits, you gave me only 6. That is impossible!" He thought I was saying "3 - 1".
Going to be a long phone call.
LVM
Good luck, and may MahaRUSHie be with you.