The customer, imo, initiated the incident by getting a product which she didn't pay for. The manager called her on it, and she became verbally abusive and physically abusive to the manager. She ended up getting "what was coming to her." Something I found remarkable was that when it ended, she didn't break down crying, and she didn't leave. She headed back to her seat. I suggest that this was not her first violent encounter, it may be one of many. Look at post #172. That does not look like a gentle person with a gentle personality. Of course, I could be wrong.
I certainly understand aboutt eh headlines.
I didn’t intend to make it sound as if I was blaming you.
Forgive me if it did.
I agree with your assessment.
She was used to that kind of behavior. It was obviously normal for her.