It wasn’t just over a soda.
The customer clearly provoked the fight first with throwing the milkshake at her, and then with picking up a tray and slamming it into the manager’s face as hard as she could.
The customer got what she asked for.
She started a fight but didn’t finish it.
And she went back for more and then when the manager finally walks away, she FOLLOWS the manager, apparently still shooting her mouth off.
Never said the customer was in the right...I said the employee acted wrongly. The correct action would have been to call the police. This employee likely will cost her employer thousands of dollars because she could not control her emotions and she will be rightfully be fired!!!