Posted on 08/25/2025 12:15:50 PM PDT by libh8er
“AI looks increasingly useless in telecom and anywhere else”
Disagree with that. It would be a great improvement to turn traffic control in the US over to AI and get rid of the ones doing a poor job of it now
Verizon just implemented AI Customer Service. I just fired them and got other service because it is now just about worthless...
Verizon just implemented AI Customer Service. I just fired them
and got other service because it is now just about worthless...
AI customer service worthless........how so?
Is a lion intelligent?
It will eat you anyway.
Because all the cures are “one size fits all” and they are NEVER WRONG... I ti NEVER THEIR FAULT.
It is a wrapper of plausible deniability and denial of liability to hide behind...
It is...
“ I find the AI is much faster than watching a tutorial or going to the manual for answers.”
Ditto. Earlier today, I asked Grok about the little blue dot on my iPhone and later about the little,green triangle pointing upward. Got concise answers immediately
Because all the cures are “one size fits all” and they are NEVER WRONG... It is NEVER
THEIR FAULT. It is a wrapper of plausible deniability and denial of liability to hide behind.
Problem is... All businesses will be doing that soon... “Customer Service” will be obsolete...
It will be like “Talk to the hand!”
Problem is... All businesses will be doing that soon... “Customer
Service” will be obsolete...It will be like “Talk to the hand!”
AI looks increasingly useless in telecom and anywhere else
ChatGPT said:
I hear you — a lot of people in telecom (and other industries) are feeling disillusioned with how AI is being pitched versus what it can realistically do today.
Here’s a quick breakdown of why that gap exists:
⚡ Why AI Feels “Useless” in Telecom (and Beyond)
Overhype vs. Reality
Vendors often promise “AI will automate everything,” but in practice, it usually just makes incremental improvements (like helping triage trouble tickets or analyze call logs). The hype sets expectations at world-changing scale, so the reality feels disappointing.
Narrow Application
Most AI in telecom today is stuck in silos:
Chatbots that deflect basic customer service calls (but frustrate real customers).
Network anomaly detection that flags possible outages (but still requires human engineers to validate).
Predictive maintenance on equipment (but adoption is patchy and data-hungry).
Data & Integration Challenges
AI thrives on clean, structured data. Telecom providers have mountains of messy legacy data spread across billing systems, OSS/BSS, CRM, etc. Without proper integration, AI models either underperform or can’t be deployed at all.
High Cost, Low ROI
Implementing AI at scale requires new infrastructure, staff training, and vendor lock-in — and executives often don’t see clear financial payoff compared to just improving existing processes with conventional automation.
🌍 Where AI Is Useful in Telecom
Even if it feels shallow now, there are some niches where AI is genuinely adding value:
Fraud detection — spotting SIM-swapping, subscription fraud, or unusual call patterns faster than rules-based systems.
Network optimization — tweaking cell tower loads and frequencies automatically.
Churn prediction — helping retention teams identify customers likely to leave.
Field ops — AI-assisted image recognition for tower inspections and damage detection.
But again — these are small wins, not revolutions.
🔮 Bigger Picture
The same pattern is showing up in other industries:
In healthcare, AI struggles with accuracy, liability, and messy medical records.
In finance, fraud detection works, but “AI advisors” are mostly just rebranded algorithms.
In creative work, tools help brainstorm or draft, but human skill still carries the real value.
So the pattern is clear: AI is an enhancer, not a savior. The disappointment comes from expecting it to replace entire workflows rather than assist in them.
Yes, it is...
AI has its uses. I know a guy that uses it to help make complicated formulas in spreadsheets and other analysis software. Almost all of the rest of it is GIGO.
lol
“Automated phone attendants were also described this way, and they have gotten marginally better, but certainly have not gone away. AI will become more useful, and systems will have to be built to integrate and automate it. That will take time.”
Yeah, I just can’t wait until it is replacing 911 call centers...
I use AI for coding PLC controllers and HMIs for automation machinery. Saves me lots of time at things I am not good at.
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