Posted on 01/06/2010 4:30:29 PM PST by snippy_about_it
My experience with HP has been quite satisfactory, although I’ve only had to deal with them once. I bought an HP desk top recently for my children from Sam’s Club, my first HP computer. Good deal on it, bright 24” monitor with HDMI connection, BluRay drive, 1 TB hard drive. 5 months later, the wireless keyboard went haywire. I called up HP support around 3PM my time, spoke to a guy who was obviously Indian by his accent, but his English was clear and fluent. The very following morning, a FedEx truck came to my front door and delivered a spanking new replacement wireless keyboard and mouse, as mine were still under warranty. I didn’t have to pay a dime, not even for the rushed overnight shipping! Thus far, I’ve been very impressed with HP’s customer service. But as I’ve said, I’ve only had a single encounter with them.
Yeah, it's El Salvador. It's the return department which is strange because I haven't received my monitor yet TO RETURN IT. It's become a surreal nightmare.
It's taken everything in my power not to yell profanities at them.
All Apple mice have a right button - it's enabled in the System Preferences. Just click the right side of the mouse and it works exactly the same as any PC mouse.
Snippy is just bitching. Hell, I get tired of sub Continent phone banks too where no one can understand jack.
Dell (NASDAQ:DELL) has underperformed its peer group in the stock market by a wide margin. Dell’s shares are off over 30% over the last two years while the share of Hewlett-Packard (NYSE:HPQ) and IBM (NYSE:IBM) have shown impressive gains. The PC industry’s score has been steadily increasing in the American Customer Service Index over the last decade, up from a 71 of 100 rating in 2001 to 75. Dell’s score has dropped from 78 to 75. Dell trail Apple, Toshiba, and HP is many Consumer Reports measurements of laptop computers by screen size. It does somewhat better in the slow-growing desktop business and has abysmal scores in the fastest growing part of the PC industry—netbooks. In the netbook category Consumer Reports ranks Dell behind seven other manufacturers. In Forrester’s recent Customer Experience Index rankings, Dell was behind every other PC maker measured. Dell employees have been through a series of layoffs which included 8,800 people in 2008 and at least another 1,400 last year. Dell fired another group in November.
If I were to buy a laptop, I'd only consider the Latitude or Precision laptops at Dell, an Apple with dual-boot, or an ASUS laptop. Of those, the Apple is the most expensive, the Dell is hard to get without being a business customer (but buying from the Dell Outlet is how I've done so in the past), and ASUS is the best, easiest and cheapest choice.
With Dell, they have an excellent Next Day Onsite service with the CompleteCare option to cover any coffee or drop damage you may inflict on it, so when someone shows up the next day, there's never a question about “warranty” or “abuse.” I believe there are similar options with the other two companies, though. For a laptop, I would ONLY get one with such options, as they require custom parts that are often only available via Ebay or specialty shops to fix.
I ordered a xps 9000 the 29th of November. Was a little leary after reading some of the unhappy posts. Received PC on the 17th of December .(the date the salesperson had given me)Unit has an upgraded video card , a 750 hd and no monitor or speakers. I did not order on line and must have got lucky. Am very pleased.
I'm sorry to say I don't have the will power you have. I know it's not the individual's fault but the frustration level is just beyond reasonable.
Thanks for your support.
Actually, it is their fault when they lie and hang up on you. Dell has been steadily getting worse and worse. I know of other horror stories and they are all over the net.
I am shocked at how bad it is.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.