"We're sorry we served you slop. We'll do it right going forward."
No thank you.
The commentary reminds me of elected Republicans.
No kidding. My parents are retired and both have the ability and enjoy going out to eat often for breakfast and dinner.
When I visit I’m frequently out for a meal with them...usually a bad meal. Sunday morning at Elmer’s was the 2nd worst breakfast I’ve ever had, the first being IHOP.
Absolute crap. Literally (my gut was unhappy for several days).
And the service. Holy cow.
I term it this way: It’s clearly an acceptable level of mediocrity by the public, because the chains have little to no motivation to change.
I told them point blank: If you don’t like the food or the service...
...DON’T GO BACK!
In their large city, there are PLENTY of locally owned spots but my father insists on the chains for some stupid reason (advertising is my reasoning).
I don’t see this article’s advice changing a thing. From my perspective, the trend began - LONG before the plandemic - when one west coast chain in our state - Marie Calendars - suddenly began monkeying with their menu, removing key favorites for which the regulars frequented the restaurant.
Traffic declined. Menu changed again. Traffic continued to decline. Problem: A restaurant’s business model depends on its REGULARS and the suits gave them the middle finger, so they walked.
Marie Calendars is now gone here, the franchisee lost its shorts and closed all the restaurants.
I don’t fault their failure for anything mentioned in the article at all: It was solely the ignorance and stupidity of the idiots running things at corporate, and I’ll bet $$ it was the young, stupid recent college graduates who proclaimed, “We can do it better.”
We are so screwed.