“But why didn’t print out his pass or use an app and just go to the gate?”
1. Maybe he didn’t have access to a printer.
2. Maybe he doesn’t use apps, or even have a smart phone.
A lady in our church serves as an Expert Witness in her esoteric scientific field. Has consulted with RFK. She flies all over the world to testify. She uses an old flip phone.
Those counter agents were just giving Whitey the business. I make a point to avoid those people whenever possible. I understand they ALL aren’t like this but most are. The ones who are decent are timid about trying to fix the problem, so they’re not guiltless.
100% guarantee that if the late arriver had been black there would have been no $25 charge, and no attitude.
“ 1. Maybe he didn’t have access to a printer.”
Machines at the airport will print it out.
Never go to the desk.