Best Buy used to have the rudest, most disinterested staff anywhere. Then maybe 10 years ago something changed. In my neck of the woods, anyway.
It’s now a pleasure to go into my local Best Buy. Very helpful and friendly folks, all of them. I’m sorry to hear that the upper management is so woke. Brick-and-mortar stores have go to get everything right to stay in business these days.
Sounds like Best Buy is not getting everything right.
Last time we were in Best Buy in Knoxville (it’s closed now), the man-bun twink in computer sales was blatantly and loudly disparaging Trump. We left the two laptops we were buying on the counter and walked out.
Do you recall the MBA style of management from the 80s, Management by Walking Around? I believe BestBuy is doing something similar but with sales support instead. I noticed the same as you, btw. A BestBuy employee that recently provided me assistance mentioned the new customer care policies.
The Woke stuff is news to me.