They didn’t know “HELP!!”?
The dispatcher couldn’t detect it was an emergency and send somebody ASAP?
This probably has more to do with extreme shortage of emergency personnel in England than anything else. Ambulances can take hours to arrive.
Just why the hell would anyone expect emergency workers in England to speak english?
“at the Ashley House Residential home in Somerset”
The owners of the Ashley House Residential home in Somerset preferred to save money by employing cheaper foreign workers.
I can’t disagree with you.
the correct emergency number was not dialed
https://www.youtube.com/watch?v=HWc3WY3fuZU&t=3s&ab_channel=TheITCrowd
011 8999-88199-9119725-3