I’ve figured out the problem of receiving “new” products that are used/RMed/refurbished..
I think the 3rd worlders that work in the warehouses are swapping the new products with the used so that they have the new products.
It’s happened to me several times.
(I am always able to receive a refund.. but it still happens)
I also contact them using the chat feature. The few times that I had attempted to speak to support, I had no idea what they were saying (red-dot Indians).
IF only they were “feather in the headband” Indians. 🤣