To process the refund, we need some additional information related to your booking. Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.
These two lines give them away.
(The English is poor and the time incorrect; if they felt a need to identify the time zone they would have correctly identified it as Eastern Daylight Time.)
I suggest contacting Cheapo Air and informing them of an apparent security breach and cancelling your credit card.
You are correct about the time zone! I didn’t catch that. And as several folks has pointed out, the English is off.
As I said in another post, I think there was a data leak somewhere, because they had the refund number the day after the company sent it to me. I sent them a message through FB, and let’s see what happens.
When I called the number, I actually heard the corporate jingle play... the guy and the lady I spoke with both had heavy accents, but these days, not out of the ordinary.
But I must confess, when the guy picked up in 15 seconds I should have known! That NEVER happens :)