The passenger that was pulled off the plane suffered a concussion, broken nose and he lost two teeth according to a FOX news report.
Since Chicago is only 4 1/2 hours to Lexington. Ky., the employees could have driven there. It would have saved United a lot of money in the longrun.
If United wanted to send 4 employees to another city for another flight, they should have handled the situation before allowing passengers to board.
The passenger that was pulled off the plane suffered a concussion, broken nose and he lost two teeth according to a FOX news report.
_________________
You hit the nail on the head, that was a huge mistake and lapse in judgment.
Ah the read the fine print excuse. Okay, so it was in the fine print that you buying a ticket and being seated really doesn’t mean anything. So until you are in the air you really can plan anything like connecting flights, reservations etc... because the airline reserves the right to cancel the contract you made between you and them at any point of the process and you have no say. Right and as long as the passengers put up with the crappy way they are treated by the airlines and the FAA this will continue dumping on the flying public. Overbooking flights is the culprit, why not give a certain point of cut off to cancel otherwise you pay for the flight whether you are on the plane or not?
Ditching paying, seated customers to move employees is the height of arrogance and piss poor customer service and poor planning on the part of the airlines. If you can’t fulfill your obligations then perhaps you should cut back on your flight offerings to the public in order to meet your obligations.
My brother was a mechanic for the old Comair airline and as an employee he always had to wait until all paying passengers were seated before getting to fly anywhere. Once he was sent to Miami to work on a plane for some small maintenance issue. He caught a flight out of Orlando, made the repairs and was bumped off a couple of flights back to Orlando and he was going to be bumped the next two flights so the airline told him to go rent a car and drive back he would be on the clock and they reimbursed him for the rental.