I agree with your position. I am surprised at some of the snarky responses...they seen better suited to Twitter or Reddit or Facebook. I expected a more professional conversation on this site. These days, I don’t envy anyone, in any profession, who has to deal with the public.
As I said on another thread, most of these are probably paid trolls. UAL is trying like hell for damage control in the manner of most leftists, and that is to send out trolls who sneer at anybody who complains. Snarky, sneering replies typical of trolls’ language. ‘What are you whining about you big baby’ type of replies. They do it on articles about TSA abuses as well, they are all over these threads like white on rice. Part of the damage control is having the above article posted here. She may or may not be a pilot’s wife. She may or may not be a she.