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Needs to never happen again. Period.

Require the airlines to keep raising the offer until someone takes it, if that’s ten grand, then they shouldn’t have overbooked.

Spare me the “They’re just people doing a job” BS, that’s no excuse.

There is a market based solution to this.

For me- once you’ve taken my money you *ARE* going to fulfill your end of the contract OR I will make your existence as miserable as it deserves to be, which is going to involve whatever combination of lawyers, social media and physical action I think most appropriate.

If you don’t have the seat, don’t sell it, PERIOD. Anything else is fraud.

It was United’s fault for 1) over booking, 2) not upping the price for a volunteer, 3) beating the snot out of a customer and 4) not scheduling the crews better. Who will they beat down next time, a pregnant mother, a toddler, or grandma?

The plane was delayed something like 2.5 hours. That hardly gets the “MUST!!!” fly crew to the next airport in time. IF there really was a “must” to any of it. As if there aren’t jump seats in the cockpit and steward’s sections. Fine, switch out the current crew with the “musts” or whatever it takes. As it is, they’re now facing a $$$$$$ suit, very bad publicity and lost customers.

United acted like a Chicago thug gang and so should be sued for millions and those thugs and their supervisors fired.

“They’re just people doing a job”

I think that is part of the appalling nature of this incident. As in the Milgrim experiments which demonstrated "Ordinary people are likely to follow orders given by an authority figure, even to the extent of killing an innocent human being.", the airport security cops assaulted this man because they were told that was their job by the airline staff.

The CEO rightly assumed blame for unleashing that level of force, saying they will never call airport security to remove a seated passenger for overboarding again, but it is very sobering that no one was in control of this runaway situation.

Once the wheels were set in motion by blind adherence to what someone thought was protocol, a beat down was administered to a man who was in the right, according to the United Airlines conditions of carriage which comply with Federal Aviation Regulations.

Human nature truly contains the ridiculous, the sublime and the appalling. They beat this man because he wouldn't obey them when the rules were in his favor.

We have grown callous to TSA assaulting grandmothers, young children, mentally handicapped, medically fragile people. We turn our heads from seeing suburban house wives strip searched by the side of the road by cops who don't change gloves between searches, pregnant women slammed to the pavement during traffic stops for not knowing exactly how to do what the officer wanted quickly enough. We blame people for insisting politely on their rights and say they deserved a beat down.

A bridge too far for me. I don't have to like this guy to stand up for his right to be treated lawfully. It could be any of us one day standing up for something someone else would just move on from but which matters to us. We have lost so much of what America means, I will not lose the right for people to stand up for what they believe in or what they think is their right.

This was a blue moon for this passenger but its an everyday for the airline. Why weren't the staff educated as to the differences between pre-boarding and seated on the plane? Why weren't they provided with contingency plans in case of issues like this and offers to make to seek a volunteer? Why are they not the ones people are blaming? Why is a "pilots wife" telling us things just have to be that way for the good of us all? Not my America.