Oh, yuck... to the extent they make unrequested solicitation calls to people’s homes from these call centers, these are the worst possible jobs to add to our economy.
Better a Detroiter than someone from India.
A tacit admission that calling 'customer care' puts you through to third-party flunkies in a sweatshop who can no more fix your problem from where they are than you can sitting where you are. They read their scripts and parrot the lines. They have no knowledge, no power, no leverage, no ability to resolve.
In other words, those companies want your cash but don't want to earn it or retain it by expenditures on, y'know, employees.
Can you imagine having a confidential financial discussion with someone who is innumerate? A discussion of your most personal medical issues with someone who can't spell penicillin or hemoglobin?