You're willing to address the single example from Yelp, but none of the other complaints that all run in a similar vein: gouging, scamming, shysterism, rudeness, "terrible customer service representatives, totally unenthusiastic and careless."
Apparently, though - "Angeline" is the one you want to get if you're desperate enough to go there. Except if you're an Israeli...
I don’t see any connection between a bad yelp rating and this case.
The agent’s request for a passport was consistent with her training and company policy. Her manager and the national company backed her up on this.
There was no bad customer service.
The customer threw a fit when asking for required docs, tried to bully the employees into breaking policy.
Was initially denied for his refusal to provide passport, then for throwing a fit and being rude.
I have to say this about yelp, the ABC Baking Company (Kitchen Nightmares, crazy Samy and “Amy”) as with anything in the news, yelp gets to be useless with people commenting that never used the service. It gets down right brutal and unfair. But from some things I have read about yelp, plenty of “fake” reviews good and bad.
Before social media, what was the saying? Bad service and 100 people will know a business stinks from word of mouth?. Now, who knows with Social Media stuff.
I do know that if I had been in charge of Avis social media, I would not have written their first post about the incident, in that manner. They had no control about the NY media and what they printed but Avis did control their FB. They failed.
I dislike social media except to tweet Barry everytime (with the computer, I have no phone, no smart phone) an Illegal Immigrant kills/maims and American citizen. I send him a tweet and the link to the article along with a snarky comment. Also with his “Isil” garbage.