I will translate the yelp complaint
Translation: Those employees are total jerks for demanding secondary ID like a passport as called for in their company policy. I will write a complaint in yelp smearing them because they wouldn’t break this company policy for me.
I really wouldn’t have ruined my Sat/Sun if I were the Teva guy. Life is too short. Monday would have been soon enough. What apologies were given by whom to whom? Who knows? If this calms down now and the company is consistent and clear, we are all better and safer for it. Perhaps some really good rental prices for all will be on the way! I haven’t rented in a long time. I can’t rent a car. The prices on rentals in those “yelp complaints” floored me. I’m living still in the 1990’s apparently. I have a relative that worked for Enterprise. He hated it.