This is what Avis said, but in reading other’s posts on what they have written as policy, that caused the problem.
Lawyer-parsing as we have seen from Clinton, etc, my own experience working in a law office and sadly Family Court, is a pox on the profession of law.
They use “required” in their FB post but other’s posted their docs use the word “may”.
I am still searching for an updated article of some sort (other than FB).
IMHO, cooler heads should have prevailed (to avoid a headache for sure) and the instant Avis was aware of the original article/report/FB posts, should have posted a concern to any company policy discrepancies. I don’t know either the couple or the two lady workers. I do know when I worked retail customer service, sometimes it could be a real pain in the arse. Either customers yelling, managers yelling, or management not supporting a worker when the worker was right. I did meet a lot of lovely people though who were customers and made up for the few jerks.