I did see that. I do believe, had that customer service person been me, my arse would have been canned. No retraining. The entire episode is odd. Odd that after he called and presented his passport they refused to rent a car to them. If I had truly messed up, I would have been more than happy to apologize profusely and get a car ASAP.
This couple did AVIS a big favor to get their act together on policy and documents. (the Israeli couple)
He never did present a passport to the agent in the office.
That’s why he wasn’t able to rent.
He offered a passport to the national agent later when complaining on the phone, after they explained that yes the agent and manager were right in requiring one.
Why do you think the agent should be fired for requiring a passport as called for in her training and company policy?
The customer didn’t do the national company any favors in falsely smearing them as racist, and getting people to boycott them on fradulent pretenses.
This is a victory for idiocracy, but it also is a victory for bullying bigshot customers who falsely scream “racism” to get companies to break their policy or get freebies, etc..