Direct link to Avis's Facebook page.
Something still smells because the guy tried to show them his passport as a second document, but they refused to accept it. And in the original statement, they actually blamed the customer for maligning Avis. That is not addressed here in this new statement.
And oh yeah, the original Facebook statement has gone down the memory hole.
Very convenient.
bump
welcome, Interesting it is.
In the back of my mind I wonder if there has been some DHS memo regarding car rentals and ME IDs. If there has been a DHS memo, I have no doubt it was typical Fed Govt. confusion and BS.
No, you completely misread the story.
The customer refused to give his passport to the agent at the office, that was the initial hold up in the rental.
This is confirmed by the statements of both the wife and husband.
He only offered to show his passport on a later call to the national office when they backed up both the agent and manager in explaining that a passport was a legitimate requirement for foreign renters. This requirement is also on their website.
Except in between the two the customer had been throwing around his weight as an exec to bully the office to break company policy for him. Which one can infer from the husbands explanation of his call to national. He says they changed their story from not renting over docs to not renting over rudeness. But I think there is no change in story, they are directly related... They didn’t rent because he got rude after refusing to present required docs. I can just see it now, “do you know who I am?”.
He rented a car two days earlier without having to show the docs. That doesn’t mean the last agent was wrong in requiring them as called by her training and company policy.
Avis is being falsely smeared here badly.
The claims of racism are ridiculous.
Avis apologized for confusion caused by inconsistent doc requirements, but it’s ridiculous to apologize for agent requesting docs they are supposed to request.
In a way this is a mirror image of the social justice warriors success at smearing innocent people and companies.
I have a screenshot of the original post last night by AVIS. I knew it would be down today.